Why is my loan being transferred?
Only the servicing portion of your loan is being transferred. TVFCU continuously strives to streamline and improve the services offered to our members. In doing so, we have partnered with TruHome Solutions, LLC, a credit union service organization that specializes in mortgage servicing. By partnering with TruHome Solutions, TVFCU members will have access to state-of-the-art technology such as principal only payments, additional escrow payments, escrow analysis and amortization schedules to name a few, which we currently do not offer. PLEASE NOTE - WE ARE NOT SELLING YOUR LOAN.
Who do we contact regarding payment after the transfer of servicing, or after my loan closes?
Please contact TruHome Solutions Member Services by phone 855-671-7197 or visit the servicing website https://www.mtgserv.com/TVFCU.
Can I make a payment over the phone?
Yes, payments can be processed over the phone by calling TruHome Solutions at the phone number listed on your monthly billing statement. There are options of speaking to an agent or completing the payment via our automated phone system.
Can I set up a mortgage payment for automatic draft?
Yes, automatic payments can be set up on the mortgage servicing website https://www.mtgserv.com/TVFCU. Select the “Payments” tab and then select “Auto Draft Payment” from the drop-down menu. You can also contact the TruHome Solutions Member Services Department at 855-671-7197.
Can members make bi-weekly payments?
Yes, please contact TruHome Solutions Member Services by phone 855-671-7197 and they will be happy to provide details about their biweekly program.
When should I expect to see the payment deducted from my Checking/Savings account if payment is set up on automatic draft?
Payments that process automatically take up to 48 business hours to clear the account from which the funds are drafted. The date the payment is scheduled to draft is the date the payment will reflect as being applied to the mortgage. If the date falls on a holiday or weekend, the mortgage payment may take longer to process from a Checking/Savings account.
Can I pay my monthly mortgage with a credit card?
No, monthly payments must be made using one of the methods below.
What form of payment can be used to make a payment?
• ACH (automatic withdrawal) from a Checking/Savings account
• Mortgage Servicing website
• Payment processed over the phone with Member Services at 855-671-7197
• Mail a check to TruHome Solutions. Please remember to include the tear off coupon at the bottom of each monthly mortgage statement.
• Bill pay services with financial institution
• Visit a TVFCU branch
What happens if a payment is returned due to non-sufficient funds (NSF)?
If any payment is returned due to NSF it will not process again from the Checking/Savings account. An NSF fee will be charged to the loan.
How can I change or cancel my automatic payment information?
Automatic payment information can be changed on the mortgage servicing website https://www.mtgserv.com/TVFCU. Please go to the “Payments” tab and then select “Auto Draft Payments” from the drop-down menu and follow the instructions within the screen. Contact the TruHome Solutions Member Services Department to help with setup at 855-671-7197.
Will I receive a coupon book?
No, you will receive a monthly mortgage statement with a tear off coupon attached once the mortgage payment has been received.
How can I sign up for online statements?
Using the mortgage servicing website https://www.mtgserv.com/TVFCU you can select the “Statement and Documents” tab and then select “Mortgage Statements” from the drop-down menu. Then you will see the button to select “electronic statements.” It may take 3-4 days for this change to take effect.
Is there a grace period where I can make a payment and not be charged a late fee?
Payments are considered past due if not received by the due date. However, most loans have a period after the due date for payments to be received and processed prior to the late charge being accessed. Please reference the Note for the specific late fee grace period and percentage fee associated with your loan. The monthly billing statement will provide the late charge amount potentially due.
What is the payment mailing address?
P.O. Box 219958
Kansas City, MO 64121-9958
What if I do not want my information passed to this third party?
TruHome is a credit union service organization that specializes in offering personalized member mortgage servicing. They know and understand credit unions and our members.
Can I still make my mortgage payment through tvfcuONLINE?
Yes but the payment will be processed differently.