Royce - We were very pleased with the knowledge of the loan office. The timeliness of the service.
Margaret - Eric assisted me during the process and he was fabulous!!! I never had a worry !!!!
Stan - Jennifer C. and Ms. Forsey are awesome to work with!! Thank you for hiring such professional, personable people to work with! Great job!
Nathaniel - TVFCU went above and beyond service and that means a lot to a customer. Thank you
Jonathan - The loan process was done quickly, everyone was very friendly and helpful whenever needed. I love being a part of the TVFCU family.
Randy - Wendee, y 'all take care of that girl. She is on point! She is the best.
Michael - nothing to improve, all around an excellent experience.
Donna - Jessica was excellent in explaining every step of the way and so patient when I would call her with what I would call probably dumb questions and she was always willing to answer letting me know that there were no dumb questions.
William - your employees stayed positive and professional. I have nothing but great comments for your loan department. Great job.
Don - Lee and Cindy made me feel like a family member of the Credit Union. They answered every question immediately. At no time did I not know where my loan application was. The service I've always received from TVFCU is why I'll always be a member. The smiles and how can I help you sets TVFCU above other financial institutions. Thank you for making us feel like a member of your family.
David - Your staff did a great job. I have been a member for some time and your people and processes are very good.
Stephen - Jordan was amazing. Would go to him with any other needs I have.
Lisa - I have done business with TVFCU for several years and have never been disappointed. I consistently recommend you to others.
John - The process from start to finish was very easy. Our Advisor was Janet. She was very knowledgeable and helped us along in the loan process. We can't thank her enough for all her help.
Mary - Jordan was great! He kept us informed throughout the process. He took the time to explain everything and even went out of his way when I was having email problems. Great job!
James - Jordan offered the best experience ever reviving a loan. He deserves a promotion training others!
Margaret - The people I worked with were knowledgeable and polite. They responded to every question within a timely manner. I will definitely use this TVFCU mortgage in the future.
Robert - Awesome experience.
Alisa- Tina, We appreciate your help and knowledge most of all. Couldn't have done it without you. TVFCU is the best service anyone can get. Thank you
David - Jordan was very diligent and quick to respond to question and concerns.
Paula - My officer, Linda, was absolutely incredible to work with! She was my saving grace. She walked me through every little thing and was there for all my crazy phone calls with questions!
Erin - Jennifer C. and Chanda were so helpful to us throughout the process of acquiring a mortgage and closing on our home. My husband and I were first time home buyers trying to purchase a FSBO home without the help of a realtor. I felt like I had a million stupid questions for both Jennifer and Chanda, but they were both always so kind and more than happy to answer my questions. These ladies were wonderful!
Gabrielle - I entered this transaction without a realtor, and everyone I worked with, particularly Janet and Chanda, took the time to answer all my questions and keep me confident in the process and what I needed to provide to purchase my first home.
Christine - Honestly a wonderful process, no hassle and all done in a timely manner!
Charles - Tina and Chandra were a pleasure to work with. Also Chattanooga Title was great. It was nice closing with someone we knew and trusted.
Vicki - Linda is so knowledgeable and helpful, she made the whole process so easy.
Phillip - Excellent customer service.
Rachael - The process was painless and easy. Truly appreciate being a customer of the Credit Union!
Melinda - I was very happy with my experience. There was a little lack of personal contact explaining. I understand there must be volume, but it would have been a better experience to have more personal contact to ask questions. I was still very happy with the service I received.
Damon - Thanks to Eric for helping us with our mortgage loan he was very professional and clear on our progress. I will refer all my friends and family to you guys. You changed our life, Thanks
David - Great place to deal with.
Luis - Linda went above and beyond to take care of me during this entire process. I will recommend TVFCU to my friends and family based on the service I got from Linda. She made me feel comfortable and informed throughout it all.
Nathan - The whole process was great and the loan officer was very courteous. Once the application hit the processor however there was a lack of communication, however it was quickly resolved.
Talania - This was such a smooth, fast and easy process! Thank you TVFCU! HUGE props to Jennifer Wilson! She is such an asset to TVFCU! I LOVE working with her!
Aaron - This process was handled professionally and quickly. The individuals involved were knowledgeable and exemplified excellence.
Nancy - Jordan was fantastic! He kept us updated through the entire loan and we appreciate him so much. He was very knowledgeable and above all, he was available for questions and concerns.
Amy - I was very stressed and confused starting this process. Linda helped me through every step explaining everything and was always kind and understanding I have never had an experience with a bank like company like this before it was fabulous.
Denise - You now have all my loan business! Thank you so much for all your help to reduce my interest payments over time. This was an excellent experience compared to my previous mortgage holder!
Mary - I've done a lot of loans in my lifetime, but this was undoubtedly the easiest and most professional one that I have ever done! Thanks to all for your help!
David – We love you guys and Mrs. Jennifer is the greatest.
Edward - Wendee is a huge asset to you mortgage loan department she was extremely knowledgeable and she listened to what my goals were and even helped me realize that I could do this and come out better for it. I had a loan with quicken loans and it just seemed that they wanted to do what was best for them and not the customer.
Kimberly - Jessica was wonderful to work with!!
Cheryl - I was satisfied with service all the way around.
Susan - Rates and terms were great and Eric was the best -- always available, knowledgeable and followed up on everything during the process of getting my loan secured in time for closing.
Eduardo - Jennifer and the mortgage team did a great job processing my home mortgage loan. The pre-approval was done swiftly and the instructions preceded to submit all necessary supporting documents were very clear. The entire process was conducted with professionalism and I was aware of the loan status via phone, emails. Jessica did an excellent job following up with all the stuff needed. The closing was also very smoothly conducted. Thank you.
Barbara - Very impressed with TVFCU in all of my dealings.
Glen - It was a truly outstanding experience. Everyone that I spoke with were knowledgeable, friendly, and empowered. I look forward to doing more business with TVFCU.
Clyde - Linda handled ours and our daughters closing at the same time. Her service was incredible!
Darrell - Made the whole process run smoothly......Thank you.
Jeremy - Linda and Lee were excellent!
Albert - Wendee went above and beyond all levels to assist me and work me through the process; each member contact was a very pleasant transaction.
Robert - Everyone was excellent to work with, the process was easy and very quick.